Shipping policy

1. Where We Ship

We currently deliver within the United Kingdom only.

All orders are shipped directly to the delivery address provided at checkout. Collection is not currently available.

2. Processing Times

Orders are typically processed within 1–2 working days.

• Orders may be processed and dispatched Monday to Saturday, excluding bank holidays.
• Orders placed outside processing hours may begin processing on the next available working day.
• During busy periods, processing times may be slightly longer.

You will receive a dispatch confirmation email once your order has been shipped.

3. Delivery Options & Charges

We offer the following UK delivery options:

Next Day Tracked Delivery

Orders placed before 9am may qualify for next-day delivery, subject to processing, courier collection and service availability.

We can dispatch orders on Saturdays, and Sunday delivery may be available depending on the courier and delivery location.

If you require delivery on a Sunday, please contact us at support@zibellacosmetics.co.uk before placing your order so we can check whether this is possible.

Orders placed after the 9am cut-off may be dispatched on the next eligible processing day.

Next Day Tracked Delivery is charged separately and is not included in our free standard delivery offer.

Delivery times are estimates and may vary depending on the courier, delivery location, bank holidays or circumstances beyond our reasonable control.

4. Tracking Your Order

All orders are dispatched using tracked delivery services.

Once your order has been dispatched, you will receive an email containing your tracking information. Please allow some time for tracking updates to become available on the courier's website.

5. Delivery Information

We work with reliable tracked couriers to help ensure your order arrives safely.

To avoid unnecessary delivery issues, please:

• Check that your delivery address and postcode are correct before completing your purchase.
• Provide accurate contact information.
• Follow any delivery instructions provided by the courier.
• Ensure someone is available to receive the parcel, or use a suitable designated safe place where appropriate.

If your parcel is marked as delivered but cannot be located, please check with household members, neighbours and any designated safe places.

If you are still unable to locate your parcel, please contact us so we can investigate with the courier.

6. Incorrect Shipping Information

Customers should ensure that all delivery information entered at checkout is accurate and complete.

If you notice an error after placing your order, please contact us as soon as possible at support@zibellacosmetics.co.uk .

We will do our best to correct the details before dispatch, although changes cannot always be guaranteed.

Incorrect or incomplete delivery information may cause delays or additional delivery complications. We will assist wherever reasonably possible, and your statutory consumer rights remain unaffected.

7. Cancelling or Changing an Order

If you wish to cancel or amend an order, please contact us as soon as possible.

We will do our best to accommodate requests before dispatch, although changes may not be possible once processing has begun.

If your order has already been dispatched, you may still have the right to cancel or return it under applicable UK consumer law.

If an order is successfully cancelled before dispatch, a full refund will be issued.

For further information, please see our Returns & Refunds Policy .

8. Delayed or Missing Deliveries

Although we work with reliable tracked couriers, occasional delivery delays may occur.

If you experience any of the following:

• A delayed delivery
• A missing parcel
• Tracking information that has not updated
• A parcel marked as delivered that you have not received

Please contact us at support@zibellacosmetics.co.uk with your order number.

We will investigate the issue with the courier and work towards an appropriate resolution.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Where available, please provide:

• Your order number.
• Clear photographs of the outer packaging.
• Photographs showing any damage to the products.

We will review the issue and arrange an appropriate remedy, such as a replacement or refund, in accordance with your statutory consumer rights.

10. Shipping Costs & Promotions

Shipping charges are calculated and displayed at checkout according to the delivery service selected.

Free Standard UK Delivery is available on qualifying orders of £50 or more.

This offer applies to standard delivery only and does not include Next Day Tracked Delivery.

From time to time, Zibella Cosmetics may introduce additional delivery promotions or special offers. Any eligibility requirements will be clearly stated in the relevant promotion.

11. Contact Us

If you have any questions about your order, delivery options, tracking information or shipping arrangements, please contact us.

Email: support@zibellacosmetics.co.uk

Website: www.zibellacosmetics.co.uk

We aim to respond to customer enquiries as quickly as possible.