Shipping policy

SHIPPING POLICY

Last updated: June 2026

We aim to deliver your order quickly, safely and reliably.

Cancelling Orders

Orders may be cancelled before dispatch; however, cancellation cannot be guaranteed once order processing has begun.

If you wish to cancel an order, please contact us as soon as possible at support@zibellacosmetics.co.uk.

  • If cancellation is successful before dispatch, a full refund will be issued.
  • Once an order has been dispatched, it cannot be cancelled but may be returned in accordance with our Returns & Refunds Policy.

Where We Ship

We currently deliver within the United Kingdom only.

All orders are shipped directly to your chosen delivery address and are not available for collection.

Processing Times

Orders are typically processed within 1–2 working days (Monday to Saturday).

  • During busy periods, processing times may be slightly longer.
  • Orders placed on weekends or bank holidays will be processed on the next working day.

Delivery Options

  • Next Day Tracked Delivery: £7.99
  • Standard Delivery: £4.99 on orders under £50
  • Free Standard Delivery: Available on orders over £50

Each order is carefully prepared and dispatched using trusted courier services. While delivery times may vary depending on location and courier performance, we aim to ensure all orders arrive promptly and securely.

Tracking Your Order

All orders are sent using tracked delivery services.

Once your order has been dispatched, you will receive tracking information via email. Please allow some time for tracking updates to become active.

Delivery Information

We work with reliable tracked couriers to help ensure your order arrives safely.

Please ensure:

  • Your delivery address is entered correctly at checkout.
  • Someone is available to receive the parcel, or a suitable safe place is available if permitted by the courier.

If your parcel is marked as delivered but cannot be located, please first check with household members, neighbours and any designated safe places. If required, we will assist with enquiries made to the courier.

Incorrect Shipping Information

Customers are responsible for ensuring all delivery details provided at checkout are accurate.

We cannot accept responsibility for delays or delivery issues resulting from incorrect information supplied during checkout, although we will do our best to assist where possible.

Delivery Issues

If you experience any of the following:

  • Delivery delays
  • Missing parcels
  • Tracking issues

Please contact us at support@zibellacosmetics.co.uk and we will assist as quickly as possible.

Damaged Deliveries

If your parcel arrives damaged:

  • Take clear photographs of the parcel and contents.
  • Contact us as soon as possible.

Where appropriate, we will arrange a replacement or refund.

Shipping Costs

Shipping costs are displayed at checkout based on the delivery option selected.

From time to time, we may offer free delivery promotions or special shipping offers.